BIOS recovery not working

[ippyp]

Hi, my computer carried out an update yesterday. When it attempted to restart it came up with a blue box stating BIOS corruption has been detected and then soon after another box appears stating BIOS recovery files cannot be found (see pics).

I have made a BIOS USB recovery drive and followed the instructions, but have had no success and keep getting the same error messages.

Should I be leaving the BIOS update files in the folder 'Hewlett Packard' on the flash drive or do you move them out of that folder onto the drive?

Any clues anyone?

[Deep_World]

Hi  @ippyp,
 
Welcome to the HP Support Community!

Thanks for reaching out!

I understand how  it must feel to see those BIOS recovery errors after what should have been a routine update. You’ve already taken a great step by preparing a recovery USB. 

Could you please share the exact model number of your HP computer ? 

Here are a few specific steps you can try:

1.  USB formatting: Make sure the USB drive is formatted to FAT32 before copying the BIOS recovery files.
2.  File placement: The BIOS update files should be placed directly in the root directory of the USB drive, not inside the “Hewlett Packard” folder.
3.  Correct port: Insert the USB into a USB 2.0 port (if available), as some systems are more reliable with those during recovery.
4.  Key combination: When powering on, press and hold Windows key + B (or Windows key + V on some models), then press the power button once. Keep holding the keys until the BIOS recovery screen appears.

I hope this helps. 

[ippyp]

Hi Deep_World, thanks for getting back to me.

The model is the HP OmniDesk Desktop AI M03-0007na

I have followed the instructions you have given, but unfortunately can still only get as far a the window shown in the second photo on my original post.

Do you have any further info that may help, or is my only option to take my computer to a repair centre to see if they can help.

Thanks

[Deep_World]

Hi @ippyp,

Thank you for confirming the model and the steps you’ve already tried. Since you’re still unable to move past the window shown in your earlier post, the next best course of action would be to have the device examined directly by an HP-authorized service center.

To ensure your device receives the appropriate care, we recommend visiting an authorized HP service center. Our certified technicians can provide a thorough diagnosis and offer the best solutions to address the issue.​

You can locate the nearest HP service center using our Service Center Locator:​

🔗 HP Service Center Locator

If you need further assistance or have any questions, please don't hesitate to contact us.​

Best Regards,

Deep_World