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‎12-22-2018 03:28 PM

HP Recommended
Product: HP Pavilion Desktop 510-p030
Operating System: Microsoft Windows 10 (64-bit)

Having followed the HP Assistant to upgrade BIOS my computer won't start.  I get a stuck picture of the HP Logo.  ESC does not work.

When I can get out of this mode ( for example using Cntrl-Alt-Del), I get at the screen top a few lines of specs of the motherboard and "BIOS Revision /Date: 81B4 vF.38 11/20/2018".  At the screen bottom a statement to press ESC key to reach System Menu.  ESC does nothing and the computer is fuilly stuck at this point.  I can power boot and get the same occurrences, nothing more.  Obviously, I need help.

1 person had the same question
1 REPLY 1

‎12-23-2018 10:52 PM

HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

Your PC may support BIOS Recovery (Link).

 

You may have to contact HP Support (Link) for factory service if a HP BIOS Recovery fails. You may be out of warranty unless you have a extended warranty.

 

The motherboard may be toasted.

 

HP Support Assistant BIOS updates can cause this problem. Don't do this type of update in the future.

 

Regards

 

 

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