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ENVOY 23
Microsoft Windows 10 (64-bit)

FAILING DRIVE: SATAO FAILING ATTRIBUTE : #BB HOW DO I REPAIR PROBLEM . FAILURE ID OGAAAGX-7KX92M-GXPSLJ-60QV03

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@LITTLETIMITHY, welcome to the forum.

 

This message is telling you that your hard drive has failed.  The only way to fix the problem is to replace the drive with one the same size or larger.  This will assure that the Recovery media will work.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.


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**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**

Intelligence is God given; Wisdom is the sum of our mistakes!

I am not an HP employee.

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Hi,

 

It seems Drive need to replace

 

Please contact HP :


http://welcome.hp.com/country/w1/en/contact_us.html

 

For Phone assistance
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

 

If any of my posts help you or guide you on your way to resolve your issue, you can click on the purple Thumbs up + icon to say thanks.
If your problem is solved , please click the Accepted Solution button

----------------------
Good Luck !!!

I am an HP employee
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