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‎11-11-2023 01:39 PM

HP Recommended
Product: HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15m-es0000 (268U4AV)

Hello, I just rebooted my laptop after not using for about 1 month and it looks as if my battery is not being detected by the computer. I ran a battery check in the hardware diagnostics and was given a failure ID but I have no idea where to go to lookup what this ID means. From what I've read it sounds like this is no longer accessible and when I called tech support they didn't need it when I tried to provide.

The ID is: 

M374WM-000BRT-GXGH5G-C0Q513
 
Thanks for any help!
Category:
1 REPLY 1

‎11-11-2023 02:07 PM

HP Recommended

Hi:

 

Enter the applicable info at the link below, and it should provide a general overview of the problem and the most likely way to fix it.

 

HP Customer Support - Service Center

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