@HLColter
Thank you for posting on the HP Support Community.
I would request you to reach out to our 24/7 technical support for any PC, any brand. Speak to our experts for virus or malware removal & protection, performance or backing up. Click here: https://www8.hp.com/us/en/services/consumer/smartfriend-overview.html
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee