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08-07-2019 09:06 AM
HP support Assistant software identified a new bios update needed for my computer, It was in file SP97077 which is listed as a bios update for "family 8437" (which is right for my PC) and version F.50. I currently have BIOS F.42 dated 4/8/2019 according to System Information app listing. The download and install processes seemed to go as expected. The SP97077.exe file expanded and ran ok. Here's some screenshots to show some of that and other info I collected while trouble shooting:
But, after the reboot I get this message:
Then after a delay, it reboots back to this startup page:
and pretty quickly automatically takes the top option and clean reboot happens to bring up Win10 v1903 with no problems, but with the old bios still in place. Any ideas would be appreciated. I don't think this bios update has anything essential for my PC, at least according to the description of what it does, but I'd guess those descriptions aren't 100% complete so maybe there's something I should have it for.
08-07-2019 05:10 PM - edited 08-07-2019 08:01 PM
Welcome back to the forum.
I am not a HP employee.
HPSA can sometimes be somewhat flaky. Folks have broken their PCs using HPSA for BIOS updates.
The BIOS update could be corrupted or the BIOS update process when using HPSA could be causing the problem.
Try this BIOS update (Link). Run the update manually to see if it works.
08-10-2019 04:28 PM
Tried it with direct FTP link you provided, but as I expected (as the link simply downloaded the exact same file as HPSA which youthen have to double click separately from HPSA to have it unpack and run), it failed in exactly the same way. Is there some way to download the bios update file and have it create an update file that I can somehow manually upload as a bios update? There used to be a separate program for loading such a file, but it now seems to be integrated into the same SP file as an unpack process that then embeds a bios update cycle upon restart. maybe I need to go into some kind of special startup mode?.
08-10-2019 06:21 PM
Sorry to hear this did not work.
The manual sp.97077.exe BIOS download and update link should have installed correctly.
HP only provides a BIOS update within Windows for your product.
I would try resetting the BIOS to defaults or pull the MB CR2032 battery to reset CMOS.
Then try the BIOS update again.
Alternatively, ignore this BIOS update if your PC is working correctly. Maybe this BIOS update is corrupted.
Wait for the next HP BIOS update from HP.
Don't use HPSA to do a BIOS update.
08-11-2019 04:36 PM
I have exactly the same problem with trying to run a bios update on a brand new Envy desktop...have been working my way thru updates to various things, including all the windows 10 uodates, but when I finally got around to the updates that the HP support assistant showed me, my new computer frozen on the HP consumer desktop bios update (rom family ssid 844c). I had to hard restart 5 times to get windows up again. I was able to update 3 of the hp updates waiting for me...two realek and one re intel utility but the hp bios and hardware diagnostics are showing failed to install as original post experiences...not sure what to do and whether either are needed...