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‎08-16-2021 08:31 AM

HP Recommended

Hey, I've had a hard drive problem. I have backup software but I need to bootup from a thumb drive. How do I setup

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‎08-16-2021 11:22 AM - edited ‎08-16-2021 11:23 AM

HP Recommended

@oteymus 

OK, thanks.  There is still a mystery here because while ALL HP PCs that came with Win10 preloaded came also with UEFI boot and Secure Boot enabled, I do not know if that was also true of PCs that came with Windows 8x.  I presume it is, but I do not know for sure.

 

This is important because Secure Boot, in the UEFI settings, prevents you from booting from anything other than the internal drive.  You have to disable that to boot from USB stick.

 

Also, UEFI boot requires that the boot USB also support UEFI and be formatted GPT.  The PC sometimes will see a MBR-formatted drive in the UEFI settings in the section below EFI devices, but not always.



I am a volunteer and I do not work for, nor represent, HP

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10 REPLIES 10

‎08-16-2021 10:16 AM

HP Recommended

@oteymus 

Without at least the model number of the PC, it's difficult to provide any detailed assistance.



I am a volunteer and I do not work for, nor represent, HP
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‎08-16-2021 10:38 AM

HP Recommended

Hey,

Thanks for your response. Product number is J4W13M. Serial is 4CS43801G2.

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‎08-16-2021 10:39 AM

HP Recommended

Pavilion 23

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‎08-16-2021 10:42 AM - edited ‎08-16-2021 11:03 AM

HP Recommended

@oteymus 

Not having any luck with the info you provided.  Pavilion 23 is a Series, not a Model.  The J4W13M is not a valid model.

 

And, why are you not able to boot the recovery software?



I am a volunteer and I do not work for, nor represent, HP
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‎08-16-2021 11:04 AM

HP Recommended

Hey,

Sorry, can't read my own writing.

Model is J4W13AA

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‎08-16-2021 11:11 AM

HP Recommended

@oteymus 

OK, that ID indicates you have an HP Pavilion 23-h110 TouchSmart All-in-One Desktop.  Is that correct?

 

Also says it came with Win8.1, but we need to know if this is still running that or if you upgraded it to Windows 10.



I am a volunteer and I do not work for, nor represent, HP
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‎08-16-2021 11:11 AM

HP Recommended

Hey,

With the recovery thumb drive in a USB port, it still goes to the Windows welcome screen.

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‎08-16-2021 11:13 AM

HP Recommended

@oteymus 

Please answer the questions I recently posted.



I am a volunteer and I do not work for, nor represent, HP
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‎08-16-2021 11:13 AM

HP Recommended

Windows 10 with up to date updates

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