Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Black screen after HP loading screen

HP Recommended
HP stream 14

I’m having a lot of trouble with my hp stream.

I just got it from a friend, it was working perfectly it’s just that he had forgot the password. Being tech savvy enough I knew how To do a hard reset, so I did one. about half way through the hard reset it said there was a problem with the reset and it told me to restart it and go back to the lock screen. I pressed that and it started to reset, after turning back on it showed the HP loading screen then it just went black. The screen pixels and the power light were still on but it was showing a black screen. I need help please, thanks in advance🙏

Tags (1)
Level 4
132 124 6 10
Message 2 of 2
Flag Post
HP Recommended

Download the hp recovery tool and install it to repair ur pc completely

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation