cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
194
Flag Post

Black screen after powering on.

HP Recommended
HP Desktop M01-F0014
Microsoft Windows 10 (64-bit)

Earlier tonight I was updating some software and drivers.  While updating it prompted that it would restart.  It restarted and I have had a black screen every since.  When I restart the computer the monitor light will come on, but then it goes away.  I also hear no fan, or beeps when it starts.  My external speakers, and camera also do not have lights on as well. Almost like the USB ports are not working as well.  Before I started the updates I had to preform a diagnostic test to enable my WIFI to work again.  Can anyone help me solve this problem?

1 REPLY 1
Highlighted
Level 12
Level 12
6,365 6,350 604 1,387
Message 2 of 2
Flag Post
HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

The symptoms sound like you have a hardware problem. Any component could be causing this. It could be the WIFI adapter card.

 

This is a new PC. You should be in warranty.

 

I would contact HP Support (Link).

 

Regards

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation