Black screen and beeps after updating the BIOS with HP Support Assistant 9-HP All-in-One - 23-r003l

[Baam19]

After updating the BIOS of my HP All-in-One - 23-r003la (ENERGY STAR) using HP Support Assistant 9, the system started exhibiting the following issues:

Black screen with beeping sounds upon startup.

After a few moments, the HP logo appears, but then the black screen and beeping sounds return.

I tried to download the BIOS driver to create a USB recovery tool, but I am unable to find or download the necessary file.

I would appreciate any help to restore the BIOS or recover the system.

[Hawks_Eye]

Hi @Baam19 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

It sounds like the BIOS update didn’t apply correctly, causing your HP All-in-One to behave unpredictably. 

Let’s address this systematically to help you recover your system:

 

Step 1: Identify the Beep Code

The pattern of beeps can give a clue about the issue (e.g., memory, CPU, or BIOS failure).

Count the number of beeps, whether they are short or long, and note the sequence. 

Then, refer to HP’s Beep Code Guide for your specific model.

https://support.hp.com/ca-en/document/ish_1997210-1528385-16

Step 2: Perform a Hard Reset

Turn off your PC and disconnect the power cable.

Press and hold the power button for 15 seconds to discharge any residual power.

Reconnect the power cable and turn the computer back on.

Step 3: Recover the BIOS Using a USB Recovery Tool

If the system still doesn’t boot correctly:

Use a working computer to visit the HP Support website.

Search for your model (HP All-in-One - 23-r003la) and look under "Software and Drivers" for the BIOS section.

If available, download the BIOS recovery file to a USB flash drive:

Insert a USB drive with at least 8 GB of storage.

Follow HP's instructions to create a recovery tool.

Insert the USB flash drive into the faulty computer while it’s powered off.

Turn on the computer and immediately press Esc repeatedly, then select the BIOS Recovery option if it appears.

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day!

Regards, 

Hawks_Eye