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‎12-08-2024 08:28 AM

HP Recommended
Product: HP ENVY All-in-One - 32-a0014
Operating System: Microsoft Windows 11

I did a diagnostic and it came back with an ID of Q4HV7G-AHKCAP-GXPQ2K-40K303

I unfortunately do not know what this code means but I would love to know how to fix it. It boots and before the log in screen requests for a bitlocker key. I provide the bitlocker key, which it requests each time and it looks like it's going to load. The HP logo shows and then it goes to a black backlit screen and stops there for a bit before I decide to reboot again. 

 

How do I get past this portion?

Category:
1 REPLY 1

‎12-08-2024 09:47 AM

HP Recommended

Your PC probably has a defective memory chip that needs to be removed and replaced.

 

Enter the required information at the link below and it should provide a general report of the condition.

 

HP Customer Support - Service Center

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