Black screen, computer won’t boot up

[MissPiggy86]

My laptop, which is less than a year old, won’t boot up. It kept asking to do a system update for several days and I postponed , but once I finally did the update the computer turned off and won’t start back up. It makes a sound like it’s teying to start up but nothing happens.

[The_Fossette]

@MissPiggy86,

Welcome to the HP Support Community! 

• What is the exact model for your computer?
• What is the operating system you are using?
• Are you getting any error on startup?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Look forward to hearing from you and you have a great day!

Take care.

Cheers!