• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
Pavilion Desktop
Microsoft Windows 10 (64-bit)

My desktop shows the HP logo and then goes black with a blue tint on the sides. I tried a second monitor and it does the same thing. I can use the F keys and get into those screens. Diagnostic tests show nothing wrong. The screen works perfect in safe mode. When I restart, it goes back to a black screen. The fans and lights work. I tried a new hard drive and it would not recognize it. So I put the old one back and the computer worked great until I had to turn it off about two weeks later. Back to the problem. Computer is less than  3 years old.

 

Windows 10 home 1803

Intel Core i7-6700 CPU @ 2.8ghz

64 bit

1 REPLY 1
HP Recommended

Update: I uninstalled the Intel graphics driver and did a restart. The computer came on in normal mode and it works now. Any ideas?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.