cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 1 0 0
Message 1 of 2
146
Flag Post
HP Recommended

Black screen on start up

Pavilion Desktop
Microsoft Windows 10 (64-bit)

My desktop shows the HP logo and then goes black with a blue tint on the sides. I tried a second monitor and it does the same thing. I can use the F keys and get into those screens. Diagnostic tests show nothing wrong. The screen works perfect in safe mode. When I restart, it goes back to a black screen. The fans and lights work. I tried a new hard drive and it would not recognize it. So I put the old one back and the computer worked great until I had to turn it off about two weeks later. Back to the problem. Computer is less than  3 years old.

 

Windows 10 home 1803

Intel Core i7-6700 CPU @ 2.8ghz

64 bit

1 REPLY 1
Highlighted
New member
2 1 0 0
Message 2 of 2
120
Flag Post
HP Recommended

Black screen on start up

Update: I uninstalled the Intel graphics driver and did a restart. The computer came on in normal mode and it works now. Any ideas?

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation