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‎10-16-2020 01:37 PM

HP Recommended
Product: Envy 20

When I turn on the desktop a black screen appears and stays black but I can hear the fan running. I tried doing the bios thing in the keyboard where you press f10 5 times and then f5 enter and then f10 enter but nothing still happens. Not sure what to do.

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1 person had the same question
1 REPLY 1

‎10-19-2020 02:50 PM

HP Recommended

@NickBoggs00 Welcome to HP Community!

 

Please provide the correct product number.

 

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http://support.hp.com/us-en/document/c03754824

 

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