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Heath_jenny
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Black screen

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3LA02AA#ABA
Microsoft Windows 10 (64-bit)

Computer will not boot. AC power is good. Power adapter is good.

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Jay_G24
HP Support Agent
HP Support Agent
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Hi @Heath_jenny

 

Welcome to the HP Support Community. I'd be happy to assist you with the "No boot" issue

 

Try the steps below to resolve the issue-

 

Step 1: Remove discs and devices

 

Before troubleshooting startup issues, remove or disconnect all discs and devices from the computer.

  1. Turn off the computer.

  2. Remove any discs and USB devices.

  3. Remove memory cards from the card reader slot.

  4. Disconnect all non-essential devices such as printers, scanners, external hard drives.

  5. Leave only the mouse, keyboard, and monitor connected.

After you have removed all discs and devices, turn on the computer.

  • If the computer starts, reconnect devices one at a time, to determine which disc or device is causing the problem. If the issue is solved, troubleshooting is complete.

  • If the computer still does not start and exhibits the same problem, press and hold the Power button to turn off the computer. Do not connect anything, and then continue troubleshooting.

Follow step 2 - step 4 from Computer Does Not Start

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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Heath_jenny
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We tried all those suggestions computer will not boot

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Jay_G24
HP Support Agent
HP Support Agent
11,715 11,686 877 987
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Hi @Heath_jenny

 

I appreciate you trying all the suggested steps, this seems like an hardware issue.

 I'd suggest you contact HP in your region regarding the service options for your computer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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