Black screen

[Sharon62]

Hi really need some help getting my HP Envy Move All-in-one 24cs0019 Aio PC back up running, yesterday it did it's update and after that screen went black and can't do anything to get it working. My keyboard nor mouse is can't work cause it has Bluetube. All it say No Input so don't know what else to do. Hope someone can help me out really miss using that computer.

Thank you and best regards,

Sharon 

[A_Gayathri]

Hi @Sharon62,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP Envy All-in-One. Let's try a few troubleshooting steps to see if we can get it back up and running.

Step-by-Step Troubleshooting

Power Cycle the PC:

• Turn off the computer and unplug the power cord from the wall outlet.
• Hold the power button for about 15 seconds to drain any residual power.
• Plug the power cord back in and turn the computer on.

Check the Monitor Connection:

• Ensure the monitor cable is securely connected to the correct port on the back of the computer.
• If you have another monitor or a TV with an HDMI input, try connecting your PC to that screen to see if you get any display.

Reset BIOS Settings:

• Turn off the computer and then turn it on again.
• Immediately press the F10 key repeatedly until the BIOS setup utility opens.
• In the BIOS setup utility, reset the BIOS settings to default. Save the changes and exit.

Try a Different Keyboard/Mouse:

• If possible, connect a wired USB keyboard and mouse to the computer and see if they work.
• This can help in navigating the BIOS or boot menu if needed.

Boot into Safe Mode:

• Turn off the computer and then turn it on again.
• Immediately press the F8 key repeatedly until the Advanced Boot Options menu appears.
• Select Safe Mode with Networking and press Enter.
• If the computer boots into Safe Mode, you may be able to undo the recent update or perform a system restore.

Perform a System Restore:

• If you can boot into Safe Mode, go to Start > All Programs > Accessories > System Tools > System Restore.
• Follow the prompts to restore your computer to a previous state before the update occurred.

Check for Hardware Issues:

• If none of the above steps work, there might be a hardware issue. Inspect the inside of the computer for any loose cables or components.

Refer to this document: HP ENVY 23-c159 All-in-One Desktop PC Product User manual 

  HP PCs - The computer starts but the screen remains blank (Windows 11, 10)
How to Fix a Black Screen on Your Computer
 

I hope this helps. 

Take care and have a good day.

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