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‎05-21-2020 02:53 AM

HP Recommended
Product: Envy 32 AIO
Operating System: Microsoft Windows 10 (64-bit)

Found the screen blank  - rebooted. The HP logo came on briefly and then nothing. 

Tried Virtual assistant and reset the BIOS but still as dead as a Dodo - no sign of life after initial logo and a whirling circle for about 10 seconds

 

1 REPLY 1

‎05-21-2020 05:30 AM

HP Recommended

Hi
PLEASE POST ANY RESULTS.
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

https://support.hp.com/us-en/document/c03518165

 

 

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