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10-05-2021 03:15 PM
HP All in One Model 24 r114. Got from family member. I put in my user name...when it was reset from her. I had it running and I was connecting my wireless HP printer and it had an error and I exited and now I cannot get back to the windows screen . I've done a hard reboot. Removed plug from monitor and the issue continues. So, when I turn it on the date and time with a screen saver shows up. I tap it and my picture and pass code request comes up. I put in pass code and NOTHING.
Any suggestions? Than king you in advance. Nancy
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