Create an account on the HP Community to personalize your profile and ask a question
08-02-2020 01:17 PM
Product: Hp all in one PC 24-f0024
Operating System: Microsoft Windows 10 (64-bit)
Computer was working normal last night at 1030 PM. At 10am this morning went to wake it up from sleep mode and the screen illuminated but was still black and blank but you can tell it is on. Power indicators are on, mouse light is on and the keyboard caps locks light comes on but then goes off. Things I've tried...
Hard restart. Shutting off, unplugging unit,hold power for 15 seconds, plug in and power on. Still no screen.
Bios recovery. Power off, hold Windows button and B then push power for 2 seconds. Beeps 8 times then screen goes blanks and nothing happens.
Tried the bios recovery with V. This time it goes to a black screen and shows the bios revision and date and says "Press the ESC key for startup menu" I press ESC and nothing happens.
HP suggested pulling unit apart to reseat the ram memory and harddrive connections. Did this and repeated all steps above and same results...
Any other ideas? This thing is just out warranty by 1 week!
1 REPLY 1
08-04-2020 09:50 PM
Welcome to the HP Support Community. I'd be happy to help you with the blank screen issue.
Please try these steps - HP PCs - Computer Does Not Start
If the issue still persists, I'd suggest you Contact HP in your region regarding this.
If you are having trouble navigating through the above options, please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.
Have a great day!
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for? Ask the community