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‎10-05-2021 03:15 PM

HP Recommended
Product: All In One computer
Operating System: Microsoft Windows 10 (64-bit)

HP All in One Model 24 r114.  Got from family member. I put in my user name...when it was reset from her.  I had it running and I was connecting my wireless HP printer and it had an error and I exited and now I cannot get back to the windows screen .  I've done a hard reboot.  Removed plug from monitor and the issue continues.  So, when I turn it on the date and time with a screen saver shows up.  I tap it and my picture and pass code request comes up.  I put in pass code and NOTHING.

Any suggestions?  Than king you in advance.  Nancy

Category:
1 REPLY 1

‎10-07-2021 01:08 PM

HP Recommended

@NancyS34 -- hold-down the on/off button for 30 seconds, to ensure that the computer completely powers-off.  Then, restart it -- that "screen-saver" picture should NOT be displayed.

 

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