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Bryan_D
Level 3
37 28 3 8
Message 1 of 3
322
Flag Post

Solved!

Blue Screen 3F0 (Boot Device Not Found) whilst system idle

HP Recommended
HP All-in-One 24-f0044na
Microsoft Windows 10 (64-bit)

Recently, one of our AIO desktop machines has taken to throwing up a Blue Screen 3F0 Error, when the machine has been sitting/idling (unused) in Windows for a couple of hours.

It is easily solved by rebooting and selecting the 'Continue to Windows' option from the safemode screen but I am wondering why this is happening? It's not a Boot issue as the machine finds the operating system fine at start-up.

The only physical change to its environment has been a BIOS update (via the support assistant) to 'F.27' in February of this year. The AIO is an 'HP All-in-One 24-f0044na', product number 8KF51EA#ABU. All EUFI storage and component tests PASS with no errors logged.

I'm wondering if it might be to do with power/idle/sleep settings and the updated BIOS?

1 ACCEPTED SOLUTION

Accepted Solutions
Bryan_D
Author
Level 3
37 28 3 8
Message 2 of 3
Flag Post
HP Recommended

 Having described the symptoms and explained the tests and procedures I had already completed to HP (not an easy task via Messenger), including UEFI tests, BIOS reset etc., the HP Support rep insist on plodding through the same steps... Didn't Einstein say "Insanity: doing the same thing over and over again and expecting different results.”?

So, after another BIOS reset when I give him a 'No, it's not fixed reply' it all goes quiet for a while ... then I get the famous week one-day-one technical school answer of "you'll need to do a system reset and re-install Windows.."

Could have saved myself a few hours if they had just typed "Don't f**k off disappointed sir, just f**k off" at the beginning.

Technical support? My erse!!!

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2 REPLIES 2
Bryan_D
Author
Level 3
37 28 3 8
Message 2 of 3
Flag Post
HP Recommended

 Having described the symptoms and explained the tests and procedures I had already completed to HP (not an easy task via Messenger), including UEFI tests, BIOS reset etc., the HP Support rep insist on plodding through the same steps... Didn't Einstein say "Insanity: doing the same thing over and over again and expecting different results.”?

So, after another BIOS reset when I give him a 'No, it's not fixed reply' it all goes quiet for a while ... then I get the famous week one-day-one technical school answer of "you'll need to do a system reset and re-install Windows.."

Could have saved myself a few hours if they had just typed "Don't f**k off disappointed sir, just f**k off" at the beginning.

Technical support? My erse!!!

Was this reply helpful? Yes No
Echo_Lake
HP Support Agent
HP Support Agent
29,576 29,506 1,414 1,483
Message 3 of 3
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HP Recommended

@Bryan_D

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  1. Plug the AC adapter into the computer.

  2. Press the Power button for at least five seconds to turn off the computer.

  3. Turn on the computer and start pressing Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  4. When the HP PC Hardware Diagnostics menu displays, click Component Tests.

    HP PC Hardware Diagnostic UEFI screen

  5. In the Component Tests menu, click Hard Drive, and then click Quick Test.

  6. Click Run once.

    Running the Hard Drive Quick Test

  7. The Hard Drive Quick Test begins. If the computer has more than one hard drive, select the drive you want to test. To test all the hard drives, select Test All Hard Drives.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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