• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎07-18-2021 09:19 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

So my computer wanted to restart an update yesterday. After restarting it updated, the computer booted up once but was very very slow. Then the computer just shut down and now I’m getting the blue error screen. Keep saying your device ran into a problem and needs to restart we will restart it for you. It’s been doing this for about eight hours.

Category:
1 REPLY 1

‎07-18-2021 09:44 AM

HP Recommended

If it has been rebooting in a "loop" for 8 hours, it is time to hold-down the on/off button, until the computer powers-off, and then take the computer to a certified computer technician, and pay for trouble-shooting.

 

1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.