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JP03
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Blue screen and shuts down on it own (HP envy23)

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HP envy 23

I have a blue screen your PC ran into a problem and needs to restart just collecting some air info then it resets, And says recovery your PC couldn’t start properly they require device isn’t connecting or can’t be access air con 0XC0000000F

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Kumar0307
HP Support Agent
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Hi @JP03

Welcome to the HP Support Community. I'd be happy to assist you.

 

I understand the PC is not loading the OS due to a blue screen error. Kindly perform the steps mentioned in this document to resolve this issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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JP03
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I tried several of the solutions it still isn’t working for me maybe I’m doing something wrong

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Kumar0307
HP Support Agent
HP Support Agent
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Message 4 of 4
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@JP03, that's unfortunate.

 

If the issue persists, please contact our HP Support team for further assistance:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

 

Keep me posted for any other assistance.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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