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04-17-2020 05:30 AM
When I plugged my laptop in after it ran out of battery it is asking me to choose a keyboard layout, so I selected United Kingdom. It hen gives me the choice of two options, troubleshoot and turn off your PC. I have tried trouble shoot and it takes me to an advance options screen, all of which have made no difference as they either say that they couldn’t work or to restart the laptop.
Is there anything that I can do to try and overcome this?
04-20-2020 02:42 PM
@Arthur-Hyde_135 Welcome to HP Community!
I understand that you are getting Blue screen asking for keyboard layout when I boot the laptop.
Please provide the product number.
Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:
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In the meantime, let's try these steps here:
Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:
If Windows is open, click Start and then Shutdown.
If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.
With the power off, disconnect the power cord from the back of the computer.
With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.
Reconnect the power cord and turn on the power.
If the issue persists then let us run the hardware tests. The BIOS diagnostic tests are used for quick hardware troubleshooting at system startup. These tests can be loaded even when a hardware failure prevents the operating system from starting. In addition, these tests load in a fraction of the time that it takes the operating system to start.
Use these diagnostics when you are having intermittent issues, or when you suspect memory or hard drive issues. These tests take one to two minutes to complete.
Use one of the following sections to run the BIOS diagnostic tests:
BIOS version 6 or less:
Complete the following steps:
Turn off the computer.
Restart the computer, pressing the F9 key repeatedly until the HP Vision Hardware Diagnostics start.
Wait while the diagnostic automatically runs the following tests:
Hard Drive Connection test
S.M.A.R.T. test (hard drive test)
When the testing is complete, the results display on the screen. If a test fails, write down the error message and error code so you have the information when you contact HP Support.
Keep us posted,
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