-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Boot and Lockup
- Blue screen error message. Error information is different e...

Create an account on the HP Community to personalize your profile and ask a question
03-20-2024 04:59 AM
Blue screen error message. Error information is different every time. Reboots my computer automatically. Sometimes it freezes on reboot. Sometimes it reboots over and over again. Sometimes it stays running for a minute. Contacted Windows, they ran a diagnostic tool and said the issue was fixed, but its still happening.
03-20-2024 09:38 AM
I wish we could help you -- but we can't.
Bluescreen failures (i.e., BSODs) are notoriously difficult to diagnose and to fix -- far beyond what WE typically can do in this self-help Community.
You have a couple of different options to chose from ...
--------------------
The first is that of specialized forums where where folks have vast experience troubleshooting, diagnosing, and suggesting repairs for BSODs.
The community Win11 forums has a section devoted to diagnosing BSODs. So, your best bet would be to post your problem there: https://www.elevenforum.com/questions/bsod/
The community Win10 forums has a section devoted to diagnosing BSODs. So, your best bet would be to post your problem there: https://www.tenforums.com/bsod-crashes-debugging/
--------------------
The second is using free software to examine the logs that BSODs produce. This app is known as bluescreenview and is available from NirSoft, from here: https://www.nirsoft.net/utils/blue_screen_view.html
You will then have to go online to do searches with that information to get further suggestions about what to do.
Good Luck
I am a volunteer and I do not work for, nor represent, HP