Blue screen error

[moon3026]

My HP laptop frequently crashes with a BSOD (CRITICAL_PROCESS_DIED). Built-in Windows apps such as Microsoft Store and Clock were also not working. Windows has already been reinstalled, and SFC/DISM repairs have been performed, but the issue continues. Please diagnose and repair the laptop.

[Kuroi_Kenshi]

Hi @moon3026,

Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share the model name of your device?

Need help finding your product number? We've got you covered! Check out this handy guide:  

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

Meanwhile, you can try the following steps:

Perform a hard reset

• Turn off the computer.
• Disconnect the AC adapter.
• Remove any discs from the disc drive.
• Remove memory cards from the card reader slot.
• Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.
• With the AC adapter unplugged, press and hold the power button for approximately 15 seconds.
• Reconnect the AC adapter, and then turn on the computer.

Note: If an error message is displayed, see HP PCs - Resolving diagnostic errors that are displayed during startup.

Otherwise, continue with the troubleshooting procedures.

If the laptop keeps rebooting, try booting into Safe Mode:

• Power off the laptop completely.
• Turn it on and press F11 repeatedly to enter the Windows Recovery Environment.
• Go to Troubleshoot > Advanced Options > Startup Settings > Restart.
• After restart, press F4 to enter Safe Mode.
• If Safe Mode runs stably, the issue is likely driver‑related.

If F11 doesn’t work, try interrupting boot 3 times (force shutdown during boot) to trigger recovery.

Check Event Viewer logs

• Press Win + R and type eventvwr.msc.
• Navigate to Windows Logs > System.
• Look for critical errors around the time of the crash.

Update or Roll Back Drivers

• In Safe Mode, open Device Manager.
• Look for any devices with a yellow exclamation mark.
• Right-click and choose Update driver or Roll back driver if the issue started after a recent update.

Perform a System Restore

• Go to Control Panel > Recovery > Open System Restore.
• Choose a restore point before the issue began.

Run hardware diagnostics

• Power off the laptop.
• Turn it on and tap F2 repeatedly to open HP PC Hardware Diagnostics UEFI.
• Run memory and storage tests.
• Faulty RAM or SSDs often trigger errors.
• Please refer to this link for assistance in running the test

Keep me posted on how it goes.

We're looking forward to helping you get back up and running! 

Best regards,

Kuroi_Kenshi

[Kuroi_Kenshi]

Let me know if it worked.

Best Regards,