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HP Recommended
HP Pavilion - 15-cs3011la
Microsoft Windows 11

Hi! Over the past few months, my HP Pavilion has shown the following message every now and then when starting the computer

IMG_20220423_103654.jpg

I've simply shut down the computer manually and after 1-10 times of doing this, it restarts properly. I've tried enabling and disabling legacy support (a solution I found online that might work) but it didn't help. Sometimes I shake it and "tap" it on the bottom (maybe the hard drive is lose?) and this sometimes helps so the next restart the computer starts properly. 

 

What could be the problem with my computer? I read somewhere it might be related to the Optane Memory (could this be true?). 

This is a very annoying problem as at times I urgently need access to my computer but it takes a while to get it started properly. I also fear one day it will stay like this and won't restart. 

 

Thanks in advance for any help, I appreciate it.  ; )

P.S.- the problem usually happens for a couple weeks on a daily basis and then for a few weeks doesn't happen at all, but then it comes back. 

3 REPLIES 3
HP Recommended

Hi @JoaquinAcuna

 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

 

I see that you are facing Hard Drive-related issues on your system. Do not worry, we are here to fix it.

 

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

 

I would suggest you please perform the steps shared in the link below and let me know the outcome of it: https://support.hp.com/us-en/document/ish_3053911-2842957-16 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

 

NIRVANA_95
I am an HP Employee
HP Recommended

Hi, thank you for your help.

 

These problems started around February this year (2022). It's an appearing and disappearing problem, for weeks I'll have no issues and then out of nowhere I'll have issues for a few days, and then back to no issues.

 

I have made no software or hardware changes to the computer.

 

Currently the computer has been working fine, when the problem appears again I'll make sure to try this solution and let you know if it works

 

Thank you!

HP Recommended

Sure.

Keep me posted.

 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

 

Have a great day ahead! 

NIRVANA_95
I am an HP Employee
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