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HP Recommended
HP Pavillion
Microsoft Windows 10 (64-bit)

Brand new desktop, when booting the computer I get the following error: "Boot device not found".

When running the Hard Drive test I get a error indicating that the hard disk does not exist.

 

I have been able to make the computer run on occasion after pressing F10 on restart and applying default settings. Initially this had about a 50% success rate. When trying again, it does not work. I have tried setting BIOS to enable legacy but this doesn't work either. 

1 REPLY 1
HP Recommended

@thejackbauer Thanks for sharing your concern with the HP Community,

here's what I'll need, so I may be able to provide an accurate solution:

 

What is the product number of your device? Use this link to find it: click here

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc.)

Anything else you've attempted on your own before posting on the HP Forums and not mentioned, yet? please elaborate, god is in the details.

 

In the meantime, please try the steps mentioned on this link: Click here

 

Please reply with the details for further assistance.

Eager to help!

 

To thank me for my efforts to help you,

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

And Have a great day Ahead!

Riddle_Decipher
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.