Boot Device Not Found

[DavidVPinto]

HI 

JUST PURCHASED THE OMEN 25L THIS EVENING AND ON START UP OF THE DESKTOP IM GETTING THE FOLLOWING ERROR - BOOT DEVICE NOT FOUND.

Any advise on what I need to do next ?

Regards

David 

[WAWood]

@DavidVPinto 

Yes -- send it back and demand a full refund!!

This error code nearly always indicates a failing drive, and with a $1800 (USD) desktop, you should definitely NOT be having these issues when it is brand new.

Many of these have SSDs instead of, or in addition to, HDDs and the standard HP diagnostics don't work well with SSDs.

So basically, starting off badly like this, this desktop is going to be a major pain to maintain -- so the best approach is to return it as soon as you can.

[itsmyname]

In addition to the expert advice from @WAWood I had a friend who got the same error-message on her brand-new computer.

In her case, the M.2 memory-stick, that becomes the "C:" drive-letter, was not securely fitted into its socket in the motherboard, and the second disk-drive (a 1TB "spinning" disk-drive) was empty -- no "boot" files on it.

Undoing the hold-down screw on the M.2 device, and properly & fully inserting it, and re-adding the screw solved the problem.

[WAWood]

@DavidVPinto 

If this was mine, I would NOT open the case to check inside.  Why? Because if you do that, and HP has rigged something to determine if the case has been opened, and you then find a loose M.2 stick is not the problem, when you return this for a refund or exchange, what are you going to do if HP denies warranty coverage and charges you to ship the faulty PC back to you -- because they can tell the case was opened?

We here do not set the warranty terms -- HP does that -- and they don't provide us any guidance on those terms.  So no one here can definitively say if this voids the warranty or not -- but this is a risk you take opening the case.

It's your PC -- it's your choice.