Boot Device not Found

[Josh007]

Hi 

I’ve sudden message coming up on my screen.

Boot Device not found

Please install an operating system on your hard disk.

hard disk 3F0

Run all diagnostics as per vertical agent(cable, hard drive reconnect , legacy disable etc.) . All test passed.

Although few exceptions Storage test ; No storage installed.

I Could not see any intel Optane memory . I.e. Optane memory is malfunctioning and cannot be detected.

More info BIOS Revesion 82F2 vF.43 however during all test current version 1.25.0.0- Bios coming up.

Need help how to resolve this . Thanks in advance.

[praveen196]

@Josh007 Welcome to HP Community!

I understand that you are getting a boot device not found an error.

As you have performed the hard drive test and still you are getting the same error message.

I would request you contact our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!