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10-08-2021 10:09 AM
My OMNI 200qd does not complete booting. First screen is HP suggestions about , F2, F9, F11 options, then up comes a screen with Windows Logo, then screen comeswith the date and time with a background photo, then computer powers off ! Several possible complicating factors: Keyboard is HP model KU-0841 and the Num Lock is illuminated orange and does not respond when I try to turn it off. I upgraded from Win 7 Home Premium that shipped with system to Win 10 using Microsoft website. I have made a boot usb from Windows site and a UEFI Diagnostic USB from HP BUT I can't get computer to recognize my inputs of esc, f2 etc. from HP screen when in boot process. Not sure why these keys don't work when booting ?? Is my keyboard broken, or did the Win 10 upgrade mess up my system ? I have the recovery disks from WIN 7 but I hate to lose all my programs and data...THE POINT IS THAT I CAN"T GET INTO MY SYSTEM TO FIX THINGS SINCE I CAN"T BOOT TOTALLY AND THE F KEYS DO NOT WORK AT ANY TIME !! Help !! I have work to do .
10-10-2021 01:27 PM
@MplsMN -- then computer powers off !
Could this be an "overheating" issue?
When you power-on your computer, keep tapping the ESC key, until you see a menu.
Does "Run HP Diagnostics" appear as an option?
Do you have a "spare" disk-drive? If so, disconnect your disk-drive, connect the spare, and try to install Windows. Is it successful, or does the computer power-off during the process?
10-11-2021 08:38 PM
Hello I don't think this has anything to do with "overheating" as my computer is stone cold when I am attempting to boot.
To repeat: when I power up my computer I first get HP page with various options to use f keys, then up comes the Microsoft logo, then up comes a photo from Microsoft with the date and time superimposed, then no matter what I do, the computer powers off. During the boot process, NONE of the aforementioned f key options work....for example I can repeatedly press or hold the f2 key and nothing happens ! I have recovery disks that I made from Win 7 but I upgraded to Win 10. Do I have to reinstall Win 7 from the recovery disks ?
10-12-2021 09:52 AM - edited 10-12-2021 09:53 AM
@MplsMN -- Do I have to reinstall Win 7 from the recovery disks ?
If you have a "spare" disk-drive, you might try to install Windows 7 onto it, just to see if your computer's hardware is OK.
However, since you have already activated your copy of Windows 10, just reinstall Windows 10.
Windows will "call home" and will retrieve the product-key that you previously used to activate, and will re-activate with that product-key.
10-16-2021 10:22 AM
Hi@MplsMN, Welcome to the HP Support Community!
We reviewed your post and I understand that the All in one desktop is not Powering ON and is stuck on the HP logo.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you follow the below steps and check if it helps
Turn off the computer, press, and hold the Power button for 4 seconds.
Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.
Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat
AND/OR - Power on your PC, press Esc (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
AND/OR - Windows Logo key + Ctrl + Shift + B
(This key sequence actually restarts you graphics drive(W10 only).)
AND/OR - If you’re using multiple displays, try projecting video to a different monitor.
Press the Windows Logo key + P, select a display, and then press Enter.
Turn off the computer, and then connect the power cord.
Press and hold the Windows key and the B key at the same time, and then press and hold the power button for 2 to 3 seconds.
Release the Power button but continue pressing the Windows and B keys. You might hear a series of beeps.
The HP BIOS Update screen displays and the recovery begins automatically. Follow any on-screen prompts to continue the startup to complete the recovery.
HP BIOS Update recovery in progress
If the HP BIOS Update screen does not display, repeat the previous steps but press the Windows key and the V key. If the screen still does not display, your computer might not support the feature or there is a hard drive issue. Continue to the next step to install a BIOS recovery file from the HP website.
If the Power light turns off, the Power button was held too long. Repeat the previous steps, making sure to hold the button for only 2 to 3 seconds.
Hope this helps! Keep me posted.
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