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‎09-30-2022 02:04 PM - edited ‎09-30-2022 02:06 PM

HP Recommended
Product: HP Pavilion Gaming 15-dk10000 Laptop PC (8VD49AV)
Operating System: Microsoft Windows 11

My laptop has updated the BIOS after this when I try to shut down my laptop, it gets restarted again.

how can I resolve this problem?

6 REPLIES 6

‎09-30-2022 02:14 PM

HP Recommended

Hello @Mano_Sasi 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

 

OS Name

 

Version

 

System Model

 

System SKU

( equals HP product number (p/n) )

 

Processor

 

BIOS Version/Date

 

 

(2) Please report your results

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‎09-30-2022 02:36 PM

HP Recommended

Hello @Mano_Sasi  please report your data

Was this reply helpful? Yes No

‎09-30-2022 02:37 PM

HP Recommended

OS Name Microsoft Windows 11 Home Single Language

Version 10.0.22621 Build 22621

System Model HP Pavilion Gaming Laptop 15-dk1xxx

System SKU 300H5PA#ACJ

Processor Intel(R) Core(TM) i5-10300H CPU @ 2.50GHz, 2496 Mhz, 4 Core(s), 8 Logical Processor(s)

BIOS Version/Date Insyde F.41, 05-09-2022

Was this reply helpful? Yes No

‎09-30-2022 02:44 PM

HP Recommended

OS Name Microsoft Windows 11 Home Single Language

Version 10.0.22621 Build 22621

System Model HP Pavilion Gaming Laptop 15-dk1xxx

System SKU 300H5PA#ACJ

Processor Intel(R) Core(TM) i5-10300H CPU @ 2.50GHz, 2496 Mhz, 4 Core(s), 8 Logical Processor(s)

BIOS Version/Date Insyde F.41, 05-09-2022

Was this reply helpful? Yes No

‎10-03-2022 05:04 AM

HP Recommended

Hello, the same happened to me after: windows update to current, bios update, and unintentionally activating secure boot.

After receiving the message of Sure Start recovery, none of the F buttons functioning, neither the Bios Recovery.

Inserting an empty ssd also not helped.

 

Was this reply helpful? Yes No

‎10-03-2022 05:11 AM

HP Recommended

Hello @Mano_Sasi 

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2) Download and install

Intel Chipset Installation Utility and Driver

10.1.18838.8284 Rev.A0.6 MBJun 3, 2022Download

Intel Dynamic Tuning Driver

8.7.10700.22502 Rev.A7.3 MBJun 3, 2022Download

Intel Management Engine Interface (MEI) Driver

2145.1.42.0 Rev.A20.7 MBJul 20, 2022Download

Intel Serial IO Driver

30.100.2132.2 Rev.A0.7 MBJun 3, 2022Download

Intel Software Guard Extensions Device (SGX) Driver

2.14.101.1 Rev.A11.2 MBJun 3, 2022Download

 

(3) Restart Windows

(4) Test again

(5) Please report your results

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