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HP Recommended
HP EliteDesk 800 G3 SFF and 800G4 SFF
Microsoft Windows 10 (64-bit)

We are seeing machines showing this error in different locations in the Asia region.  The machines were inactive for a while and failed at the start-up.   Our Users encounter the failure upon returning to their locations after local movement control restrictions were eased or lifted.  

 

Upon power ON  the machine and let it boot it will show "Boot device not found. Please install an operating system on your hard disk. Hard disk - (3F0) >>Start PXE over IPv6 or IPv4We

We run diagnostic -and the result "no hard drive installed" 

1 REPLY 1
HP Recommended

@Tech66 Please follow the below steps to identify and resolve this concern:

 

Step 1: Perform a hard reset

HP Notebook PCs - Performing a Hard Reset or Forced Reset

 

Step 2: Restore BIOS default settings

 

Step 3: Test the hard drive using HP PC Hardware Diagnostics UEFI (In your case, Skip to Step 4)

 

Step 4: Re-seat the hard drive (here's a generic video that shows how to re-seat the drive: Click here) > 3F0 error represent a hardware malfunction, a reseat should help, if it doesn't or you aren't comfortable, please Contact HP as the next step will not help.

 

Step 5: Perform an HP System Recovery

 

If none of the above actions resolved the error condition, back up your personal data and then perform an HP System Recovery on the notebook. See one of the following documents for instructions:

Click here for instructions.

 

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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