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Boot device not found on pavilion x360

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Hp Pavilion x360

Hello everyone! I am having lots of trouble with my Hp Pavilion x360. It says boot device not found and I am not sure how to fix it, I’ve watched several videos and looks for numbers but got nothing. Please reply with a method I can use to fix it.

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Hello! I am also having trouble with my laptop/computer. It is a pavilion x360 and is telling me “boot device not found.” I can’t find a ho support number and I’ve had it like this for a week. 

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Hi @KandiElla 


Welcome to the HP Support Communities. 🙂

Just to inform you that I have merged your posts into one single thread here, to keep it all in once place.


Reason/Root cause >> You get this message because either of these:

-  Computer's BIOS is not configured correctly and it tries to boot from a device (not standard HDD) that has no bootable stuff on it (e.g. empty USB pen drive)

-  there is no HDD/SSD/disk drive/storage drive present in the PC

-  HDD/SSD is present but corrupted (or some connector is not working)

-  Operating system (e.g. Windows) is totally corrupt/unbootable


You can review the official HP article about such issues >


Tell me if you have performed any changes before the issue started, provide some update.



* Please, perform some basic hardware checks


1. Please, shutdown the computer using the power button

2. Power it on.

2.1 As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap).

This should open a HP Startup Menu >>


3. Choose F2 to open System Diagnostics (or the respective F option to run diagnostics).

Follow the on-screen instructions to perform System Test >> Quick test.


If there are no system checks/no quick tests, perform Run in test

or HDD (hard disk drive) and RAM (memory) check.


Let me know the test results.




* Reset BIOS/UEFI settings to default... Repeat steps above but when HP Startup menu opens, please choose F10 to open BIOS setup.

Navigate through the BIOS and find the option to load default settings/configuration/reset BIOS settings to default.

Save the changes.

Exit the BIOS saving the changes.



Let me know how it goes.

>> Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps <<
*** I work for HP *** I express personal opinion only *** HP Expert volunteer since 2013
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Thank you for posting on the HP Support Community.

I recommend you perform the following steps to isolate the issue and arrive at a fix:

Firstly, let's perform a Hard Reset: Follow steps from the link:

Next: Restore BIOS default settings.

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer. (If the error message displays proceed to the next step)

Next: Test the hard drive using HP PC Hardware Diagnostics
Please click here to download sp98768.exe, or go to the HP PC Hardware Diagnostics Supporting Website.

  1. Plug the AC adapter into the computer.
  2. Press the Power button for at least five seconds to turn off the computer.
  3. Turn on the computer and start pressing Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  4. When the HP PC Hardware Diagnostics menu displays, click Component Tests.
  5. In the Component Tests menu, click Hard Drive.
  6. Click the Quick Test.
  7. Click Run once. If the computer has more than one hard drive, click Test All Hard Drives. The Quick Test begins.
  8. If the computer has more than one hard drive, select the drive you want to test. To test all the hard drives, select Test All Hard Drives.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

I am an HP Employee

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