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‎05-23-2021 02:35 PM

HP Recommended
Product: Hp
Operating System: Microsoft Windows 10 (64-bit)

16218020555818048143272514810742.jpg

 pls check this and help me pls

3 REPLIES 3

‎05-24-2021 05:51 AM

HP Recommended

First thing to do is run the F2 diagnostics as shown on that screen.

Report back with the results.


I'm not an HP employee.
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‎05-26-2021 03:33 AM

HP Recommended

I have tested all ,but nothing changes

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‎05-26-2021 04:24 AM

HP Recommended

Running the F2 diagnostics will not cause anything to change but I need the results of the tests that were run during the diagnostics to see what could be causing the problem.  The results especially for the hard drive would be helpful, plus anything else that did not pass.


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