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‎02-21-2022 04:10 AM

HP Recommended
Product: HP Pavilion 500-360na
Operating System: Microsoft Windows 10 (64-bit)

I have had a power outage recently. My desktop will now not work. All I have onscreen is a blue box with the message Boot device not found please install an operating system on your hard disk. Hard disk - (3F0). I have done a few tests they have all passed except for a memory fast test which is showing failed. There is a failure ID - UC7BJO-79GB1K-X87R7F-40G703. There is a product ID J5K36EA#ABU. Can anyone please give me some help and advice.

Category:
2 REPLIES 2

‎02-21-2022 11:33 AM - edited ‎02-21-2022 11:36 AM

HP Recommended

Hi

sorry but Memory Module 2 Failure

it looks like you have two problems, maybe unrelated
You have at least one faulty memory module
If you have two modules tested with one, then the other
You may be able to use the computer with at least one module while waiting to replace it
I don't have computer information here, just the motherboard

Motherboard Specifications, (Memphis-S)

https://support.hp.com/us-en/product/hp-pavilion-500-300-desktop-pc-series/6879020/model/7256139/pro...

 

https://support.hp.com/us-en/document/ish_3053911-2842957-16

just for information, read the documents here carefully, you may have to reinstall the computer, so if the data has not been saved, you risk losing everything

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‎02-21-2022 12:02 PM

HP Recommended
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