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‎10-20-2022 04:21 PM

HP Recommended

I have a black screen with blue words saying boot device not found. Please install an operating system

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2 people had the same question
2 REPLIES 2

‎10-21-2022 06:01 AM

HP Recommended

That message usually indicates the hard drive has failed but to verify run the Diagnostics routine.

To run the Diagnostics routine, Start tapping the Esc key BEFORE starting the PC and then press the start button.
Keep tapping the Esc key until a popup menu shows. Then pick Diagnostics from that popup menu, F2.
Report back with the results.

Also post the model number for more accurate results


I'm not an HP employee.
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‎12-16-2022 01:27 AM

HP Recommended

Boot device not found error occurs when the hard disk does not support the system boot process. As it indicates, Windows OS can't find a bootable device to boot from. Usually, it can be an internal hard drive, external USB drive, optical CD/DVD ROM drive, and network adapter.

 

Regards,

Will

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