Boot device not found

[Noyola]

I have recently bought within this year of 24-25 an HP desktop and as I was on a Google Meets a green popped up that reads Boot Device Not Found.  The QR code provided said to power off, then turn back on after a few seconds and click F10 repeatedly until ….

Nothing happens and I can’t get into anything on my computer. Help

[Bill_To]

Greetings @Noyola 

Welcome to the HP Forum. Sawadee Krap 🙏 (Hello)!

You may have either: a failing system drive or Windows is corrupted. But this sounds like a bad system drive.

Check your PC's hardware using HP Diagnostics as follows:

Start the PC. Repeatedly tap the "ESC" key.

Select "F2". Run extensive system and component tests to confirm: a drive problem, a memory problem, or other component problem.

Let the Forum know how hardware tests do.

You may have to contact HP Support to replace the drive if the drive has failed and your PC is in warranty. Or you  can replace the faulty drive.

HP generally will require you to: ship or take the PC to a Service Center.

If you use HP for repairs you might want to remove the system drive before sending the PC to HP. Connect this drive, either internally or via a USB adapter, to a different PC as a data drive to attempt data backup. Then reinstall this drive in your HP PC after attempting data backup.

HP, in my experiences, will not do data backups or data recovery.

You can try data backup on the faulty drive at your leisure if you replace the system drive.

Regards