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08-21-2021 09:36 PM
So when I turn on my laptop it says boot devise not found I’ve watched a few videos and they all say turn on legacy support so I’ve done that about 10 times and it doesn’t work anyone have any solutions ?🙏🏼
08-22-2021 04:28 AM - edited 08-22-2021 04:28 AM
I do not see a mention of the Windows version. According to the spec page, that laptop has a 256 GB PCIe® NVMe™ M.2 SSD and Windows 10. Before doing much more, first verify that there are no media cards in the card reader and no other devices connected. That message indicates that either the hard (SSD) has failed or the Windows boot loader has been corrupted.
After verifying the nothing else is connected, run the Diagnostics.
To run the Diagnostics routine, Start tapping the Esc key BEFORE starting the PC and then press the start button.
Keep tapping the Esc key until a popup menu shows. Then pick Diagnostics from that popup menu, F2.
Report back with the results.
I'm not an HP employee.
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