• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
Microsoft Windows 10 (64-bit)

My laptop was stolen by my roommate and he erased my data and replaced it with his account.

Unfortunately for me, my laptop developed a "blue screen" error where it can't complete its boot. I tried troubleshooting it but his account locked me out and I don't know his password either.

I have decided to completely flash the laptop cuz I don't have much important data except Microsoft which was already installed before purchasing the laptop from a "second hand dealer". No one else in my area has a laptop and no public computer. I have an OTG ADAPTER but have yet to buy a USB. Can you help me with the steps to flash my laptop?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.