Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Typically the battery change will also need to be accompanied by resetting the time and date. If that has been done and saved with no different results then have a look in the BIOS to see if there is anything amiss. Then check in "Device Manager" to see if anything is marked.
I'm not an HP employee. Did this message answer your question? Please indicate below as an Accepted Solution! Did you find this message useful? Click on the "Was this reply helpful" Yes button.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".