cancel
Showing results for 
Search instead for 
Did you mean: 
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
trentondouglas2
Level 2
13 7 2 1
Message 1 of 3
2,988
Flag Post

Solved!

Boot failure after Windows Update - Intel - net -10-1-2018

HP Recommended
HP ENVY Phoenix 810-200 Desktop PC series
Microsoft Windows 10 (64-bit)

Some recent updates through Windows 10 have been causing a failure in my boot up.  In order to get my computer to function, I have to had to restore to a previous point prior to the updates and prevent the udpates from taking place. If I allow the updates through and restart, the boot fails again.   There are several updates, so I am not certain which specific one is causing the issue.  I suspect it is one labeled "Intel - net -10-1-2018."  It may be one of the Windows patches as well, but I am not happy that Windows seems to be forcing driver updates.  Can anyone help with this?

1 ACCEPTED SOLUTION

Accepted Solutions
trentondouglas2
Author
Level 2
13 7 2 1
Message 3 of 3
Flag Post
HP Recommended

I found this solution that seems to work from gsanders on another post on these forums:

 

"I have found what appears to be the solution  and it is caused by a Windows update released last weekend simply labeled “Intel - net - 10/1/2017 12:00:00 am - 18.33.9.3”. It has been causing issues where some of our users cannot restart, reboot and/or the screen saver causes the Windows spinner and one must go through waiting for the system to recover then restoring to the prior system restore point only to have the bad update reapplied shortly thereafter.

 

The solution is to download and install “WiFi_20.10.2_PROSet64_Win10.exe” from Intel. This will update the wireless driver to 18.33.11.2 and appears to resolve the issue.

 

I’m not sure why this has only affected some users where other users are running fine but I suspect there may be different versions of the same chipset installed."

 

Original Post:

https://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/Continuous-Automatic-Recovery-Loop/m-p/652001...

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2
trentondouglas2
Author
Level 2
13 7 2 1
Message 2 of 3
Flag Post
HP Recommended

This seems to be an issue with many HP machines:

 

https://social.technet.microsoft.com/Forums/en-US/0fdffc20-6587-465d-9390-13f742e66065/windows-10-wi...

 

I have been talking with Microsoft technicians about this issue.  I was told that they do not have a solution for this problem at this time.  They will work on a patch for this issue and get back to me next month!  For now I will just need to keep Windows updates disabled.

 

This is incredibly frustrating.

Was this reply helpful? Yes No
trentondouglas2
Author
Level 2
13 7 2 1
Message 3 of 3
Flag Post
HP Recommended

I found this solution that seems to work from gsanders on another post on these forums:

 

"I have found what appears to be the solution  and it is caused by a Windows update released last weekend simply labeled “Intel - net - 10/1/2017 12:00:00 am - 18.33.9.3”. It has been causing issues where some of our users cannot restart, reboot and/or the screen saver causes the Windows spinner and one must go through waiting for the system to recover then restoring to the prior system restore point only to have the bad update reapplied shortly thereafter.

 

The solution is to download and install “WiFi_20.10.2_PROSet64_Win10.exe” from Intel. This will update the wireless driver to 18.33.11.2 and appears to resolve the issue.

 

I’m not sure why this has only affected some users where other users are running fine but I suspect there may be different versions of the same chipset installed."

 

Original Post:

https://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/Continuous-Automatic-Recovery-Loop/m-p/652001...

View solution in original post

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation