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Boot issue

HP 15 J6L69PA#ACJ
Microsoft Windows 10 (64-bit)

I am not able to access my windows 10. And it is also not resseting, it is showing an error that "there is a ptoblem resseting thi pc - no changes were made" 

What can I do?

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Boot issue

Hi
PLEASE POST ANY RESULTS.
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).


A Nod Is As Good As a Wink...
Lil_Boy_Blue

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