Create an account on the HP Community to personalize your profile and ask a question
05-11-2020 07:53 AM
All bios tests passed, yet I am unable to boot up. Can only boot into BIOS, but not safe mode.
I've tried to boot up by turning computer on & off, hitting escape, F9, 10 & 11.
Disconnected everything but monitor and mouse/keyboard
Tried system repair disk, but it wasn't recognized
05-19-2020 01:48 PM
@NeedySR Here are all the possible solutions to many common computer startup issues. Follow the instructions in this document step-by-step to help isolate the problem and find the most appropriate help.
Step 1: Remove discs and devices
Before troubleshooting startup issues, remove or disconnect all discs and devices from the computer.
Turn off the computer.
Remove any discs and USB devices.
Remove memory cards from the card reader slot.
Disconnect all non-essential devices such as printers, scanners, external hard drives.
Leave only the mouse, keyboard, and monitor connected.
After you have removed all discs and devices, turn on the computer.
If the computer starts, reconnect devices one at a time, to determine which disc or device is causing the problem. If the issue is solved, troubleshooting is complete.
If the computer still does not start and exhibits the same problem, press and hold the Power button to turn off the computer. Do not connect anything, and then continue troubleshooting.
FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & Skip to Step 2: Perform a hard reset
(By the end of this article all the issues should be resolved)
P.S: Welcome to HP Community 😉
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us,
have a good day, ahead.
I am an HP Employee
Didn't find what you were looking for? Ask the community