• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎05-16-2023 04:41 AM

HP Recommended
Product: HP ProDesk 600 G3 Base Model Small Form Factor PC

IMG_20230314_144602_112_transcpr.jpg

 ive been experiencing this.i did do memory test and hard drive check and it passed please help

Category:
5 REPLIES 5

‎05-16-2023 04:34 AM

HP Recommended

Pc is in Black screen im experiencing a (3fo)

Was this reply helpful? Yes No

‎05-16-2023 07:21 AM

HP Recommended
@Thato22 wrote:\

 ive been experiencing this.i did do memory test and hard drive check and it passed please help

You have essentially done items 1-4 below

https://support.hp.com/us-en/product/hp-prodesk-600-g3-small-form-factor-pc/15292277/document/ish_39...

 

Since you passed memory and disk test it is likely that hardware is good.   How did this problem occur?  Was it after a power failure?  After installing some software?  After trying to do a Windows update?  I assume you are running windows 10.

 

Try running that "item 5 troubleshooting" as described to get the blue diagnostic screen to show up.  post back here if it does not show up

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No

‎05-16-2023 09:42 AM

HP Recommended
@Thato22 wrote:

Pc is in Black screen im experiencing a (3fo)

3F0 is disk problem.  I though the disk diagnostic passed.

 

I the disk cannot boot into the windows diagnostic then you need to downloadl windows 10 into a USB flash drive, boot the USB and then run a repair of your hard drive

 

Use another system and a 16gb flash drive

https://www.microsoft.com/en-us/software-download/windows10

 

Do not install windows 10, just boot and run the troubleshooter to try to repair

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No

‎05-19-2023 01:51 AM

HP Recommended

@Thato22 

 

Welcome to the HP support community.

 

I understand that you are getting a 3fo error, I am glad to assist you.

Restore BIOS default settings

  • To restore the BIOS default setting, open the BIOS Setup screen.
  • Turn off the computer and wait five seconds.
  • Press the power button to start the computer and repeatedly press the f10 key to enter the BIOS setup menu.
  • On the BIOS Setup screen, press f9 to select and load the BIOS Setup Default settings.
  • Press f10 to Save and Exit.
  • Use the arrow keys to select Yes, and then press Enter when asked to Exit Saving Changes.
  • Follow the prompts to restart your computer.

Follow the steps mentioned in this HP document to fix the issue:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎05-19-2023 03:32 AM

HP Recommended

IMG_20230519_113105_166.jpg

 ive followed the steps but ut doesn't give me an option for f9 nor option for  load setup setting as u mentioned please help default 

Tags (1)
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.