Boot problem with Pavilion TP01-0311ng

[Paleman]

Hello,

my Pavilion TP01-031ng desktop PC starts the boot process. A blue screen appears with the current date and exact time. Then the screen goes black and HP runs a diagnostic test on the PC. It cannot connect to the network and a message appears asking me to leave the device switched on and stating: "30 minutes. We are searching for solutions again." After 30 minutes, the whole process starts again without a solution being presented.

Thanks a lot for your help! 🙂

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[Kuroi_Kenshi]

Hi @Paleman,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your Pavilion TP01-0311ng desktop keeps looping through a blue screen and diagnostic test without connecting to the network. Let’s go through a few steps to help resolve this.

a. Check Power and Network Connections

Make sure the PC is connected directly to the wall outlet (avoid surge protectors for testing).

If using Ethernet, ensure the cable is firmly connected. Try a different cable or port on the router.

If using Wi-Fi, try connecting another device to confirm the network is working.

b. Disconnect External Devices

Remove all USB devices, printers, external drives, or accessories.

Sometimes a faulty peripheral can prevent the diagnostic or boot process from completing.

c. Attempt Safe Mode Boot

Turn on the PC and press F8 or Shift + F8 repeatedly (Windows 10/11 may require advanced startup).

If you can access Advanced Startup, select Troubleshoot > Advanced options > Startup Settings > Restart.

Choose Safe Mode and see if Windows starts.

If it works, you can uninstall recent updates, drivers, or software that may be causing the loop.

d. Run Windows Startup Repair

From Advanced Startup > Troubleshoot > Advanced options, select Startup Repair.

Let Windows attempt to fix boot issues automatically.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,