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‎07-29-2018 03:37 PM

HP Recommended
Product: HP Compaq DC5800 small form factor
Operating System: Microsoft Windows 7 (32-bit)
When I press the power button it shows the HP boot screen and then black screen with cursor blinking and does not go any further! It's happening since I tried to get safe mode by pressing F8 button repeatedly
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-29-2018 08:03 PM

HP Recommended
@Shayan2 wrote:
When I press the power button it shows the HP boot screen
and then black screen with cursor blinking and does not go any further!
It's happening since I tried to get safe mode by pressing F8 button repeatedly

From the HP boot screen, launch the bult-in HP Hardware Diagnostics.

Run the "short" test against the RAM, and run the "short" test against the disk-drive.

Tell us the results.

 

Next step would be to boot from the Windows 7 DVD, and use the trouble-shooting software tools on that media.

 

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎07-29-2018 08:03 PM

HP Recommended
@Shayan2 wrote:
When I press the power button it shows the HP boot screen
and then black screen with cursor blinking and does not go any further!
It's happening since I tried to get safe mode by pressing F8 button repeatedly

From the HP boot screen, launch the bult-in HP Hardware Diagnostics.

Run the "short" test against the RAM, and run the "short" test against the disk-drive.

Tell us the results.

 

Next step would be to boot from the Windows 7 DVD, and use the trouble-shooting software tools on that media.

 

Was this reply helpful? Yes No

‎07-30-2018 08:53 AM

HP Recommended

Please report back, as to which suggestion worked better.

 

Was this reply helpful? Yes No
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