cancel
Showing results for 
Search instead for 
Did you mean: 
BSD20
New member
6 5 0 0
Message 1 of 11
485
Flag Post

Boot

HP Recommended
HP Pavallion All in One
Microsoft Windows 10 (64-bit)

Screen went blue after latest round of Window updates came in last week.  Critical Stop code error, Critical process died.    Keep getting looped, cannot get to windows safe mode.   BIOS diagnostics say no hard drive found.  Finding this hard to believe that a windows 10 update could completely wipe my hard drive.  Looking for suggestions as I'll be out $700 on my investment a couple of years ago.  Need some answers HP as I don't want to spend money on a new computer.

10 REPLIES 10
KrazyToad
HP Support Agent
HP Support Agent
22,620 22,607 1,357 1,374
Message 2 of 11
Flag Post
HP Recommended

@BSD20

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please restore the BIOS back to default

 

  1. Turn off the computer and wait five seconds.

  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.

  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.

  4. Press F10 to Save and Exit.

  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?

  6. Follow the prompts to restart your computer.

Also run a Hard drive test from F2 Diagnostic

 

- Hold the power button for at least five seconds to turn off the Notebook.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Hard drive
 

Keep me posted

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

0 Kudos
BSD20
Author
New member
6 5 0 0
Message 3 of 11
Flag Post
HP Recommended

All tests passed except for warning on hard drive short DST in BIOS.  Rebooted, said was repairing then opened up HP recovery manager.  Restore option is grayed out, only thing I can do is open a command prompt.   Not sure what do from here.

 

Thanks

0 Kudos
KrazyToad
HP Support Agent
HP Support Agent
22,620 22,607 1,357 1,374
Message 4 of 11
Flag Post
HP Recommended

@BSD20

 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file inorder to install Windows operating system. Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10, 7)

 

Click here: https://support.hp.com/in-en/document/c04758961#AbT3 to perform a System Recovery (Windows 10)

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

BSD20
Author
New member
6 5 0 0
Message 5 of 11
Flag Post
HP Recommended

I tried to download the recovery tool to a usb device.   The product ID is invalid and will not let me download when I enter the product ID.  The computer I am using do download is also a HP All in one, and that product ID is valid and this computer is older than the one with the issues.  The computer we are trying to fix  has a 11 digit ID number, starts with V* and ends with #ABA.   The computer is an all in one from 2016.

 

Suggestions?  Thanks

0 Kudos
BSD20
Author
New member
6 5 0 0
Message 6 of 11
Flag Post
HP Recommended

Can you/HP send me a HP recovery CD?.   I have a cd-rom on my computer.    THere was not one included when I purchased the all in one computer. 

 

Looks like the windows update has crashed many computers as this and other computer message boards are encountering the same issue.  Windows has acknowleged the issue but does not give any help at all to people who have had their systems crash due to this update.

 

Thanks

0 Kudos
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,953 2,591
Message 7 of 11
Flag Post
HP Recommended

@BSD20

 

I recommend you contact support and they will ship you the recovery media for your computer.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

BSD20
Author
New member
6 5 0 0
Message 8 of 11
Flag Post
HP Recommended

HI.  computer is out of warranty and when I put in information, no chat or phone number comes up.   Just virtual agent and VA will not give out phone number.

 

Please advise.  TY

0 Kudos
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,953 2,591
Message 9 of 11
Flag Post
HP Recommended

@BSD20

 

Please share your region (Country) in a private message and I will send the contact details.

 

Cheers!

The_Fossette
I am an HP Employee

BSD20
Author
New member
6 5 0 0
Message 10 of 11
Flag Post
HP Recommended

where/how do I send PM?

 

TY

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation