Bootup stuck at HP Secured by HP Sure Start logo

[IanAnds]

I have a Z2mini G3 Performance Workstation that is stuck at bootup showing  HP Secured by HP Sure Start logo.

I can't get into any of the menu's, if I attempt to open one of the F button menu's it shows the request on the screen so is recognising the input but doesn't move from the HP logo screen.

I'm suspecting a failed hard drive at this point.

Thank you in advance

[TheOldMan]

It could be something has failed and can be verified by running the Diagnostics routine.

To run the Diagnostics routine, Start tapping the Esc key BEFORE starting the PC and then press the start button.
Keep tapping the Esc key until a popup menu shows. Then pick Diagnostics from that popup menu, F2.
Report back with the results.  If that shows the hard drive and the other hardware to pass, then something else is interfering with the boot up.

Next step would be to look at this document

https://support.hp.com/us-en/document/c06979955

This has a place where a solution to what you describe listed under "Resolution".  See if that helps.

[IanAnds]

Hi

I have tried this and it shows on the screen Entering Startup Menu but goes no further, I can't get into any of the boot/bios menus.

Thanks

[TheOldMan]

To verify - you did as instructed to get to the popup menu. IE:

Start tapping the Esc key BEFORE starting the PC and then press the start button.
Keep tapping the Esc key until a popup menu shows.

Did that popup menu actually show or not?

[IanAnds]

Hi,

Correct, I see the action has been received as it displays on the screen but the pop up menu never shows.

[TheOldMan]

Interesting.  I have not seen that action before.

If you use the F10 instead of the Esc, does that change anything?

[IanAnds · Accepted solution]

It isn't any kind of behaver I have come across before, none of the F button menus were working.

I did try the SSD in another PC and also had issues booking so installed a new SSD and everything is working now. 

[TheOldMan]

That is an interesting outcome.  The actions concerning getting into any of those popup menus (BIOS, Set-up etc) is supposed to happen before the OS is started, so I would have thought the SSD was not called upon, yet.

Thank you for reporting the solution, however. Just goes to show that you can learn something new every day.